Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer standard and expedited shipping across the USA. Frozen goods require a mandatory 2-day shipping service to ensure they arrive fresh and do not thaw in transit.
Do You Ship Internationally?
At this time, we only ship within the United States. We do not offer international shipping.
How Long Will It Take To Get My Package?
Orders are typically processed within 1-2 business days and arrive within 3-5 business days after shipping. However, frozen goods require mandatory 2-day shipping to prevent spoilage. Shipping times may vary based on your location and carrier delays.
PAYMENT
What Payment Methods Are Accepted?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also accept Zelle—simply email us at [email protected] with your order details and a reliable phone number so we can finalize the payment with you.
Is Buying On-Line Safe?
Yes! Our site uses secure encryption to protect your personal and financial information. We do not store your payment details on our servers, and we’re always here to assist if you have any concerns.
Order & Retunrs
How do I place an Order?
Browse our shop and add the items you’d like to your cart. When you’re ready, go to your cart, enter your personal and shipping information, and complete your payment. You’ll receive a confirmation email with your order details.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please email us at [email protected] as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee cancellation or changes once your order has shipped.
Do I need an account to place an order?
You can check out as a guest, but creating an account gives you a faster checkout experience and access to exclusive member-only discounts. It also lets you quickly reorder your favorite items and stay up-to-date on new product releases.
How Do I Track My Order?
Once your order has been shipped, you will receive an email with your tracking information. You can use the provided tracking number to monitor your shipment’s progress. If you have any questions, please contact our customer support team.
How Can I Return a Product?
If you need to return a product, you will be responsible for the return shipping costs. Please ensure that the item meets the conditions outlined in our return policy, which can be found in the Return Policy tab. If you have any concerns or need further assistance, feel free to reach out to our support team.