At Tropic Delights, we are committed to ensuring customer satisfaction with our products. Please review our return policy below for food and non-food items.
Food Products
We take food safety seriously and cannot accept returns of opened or used food items.
•Return Eligibility: Unopened and unused food items may be returned within 10 days of delivery.
•Issue Reporting: If you receive a food product that is incorrect or defective due to our fault, you must contact us within 48 hours of delivery to report the issue.
•Return Process: Once approved, returns must be shipped back to us within 10 days of delivery.
Non-Food Products
For all non-food-related products, we offer a more flexible return window.
•Issue Reporting: Customers must contact us within 15 days of delivery to initiate a return.
•Return Process: Once approved, returns must be shipped back to us within 30 days of delivery.
•Condition: Items must be unused, in their original packaging, and in the same condition as received.
How to Initiate a Return
1.Contact Us: Email our support team at mailto:[email protected] within the required timeframe for your product type. Please provide your order number, a description of the issue, and photos (if applicable).
2.Return Approval: Once your return is approved, we will provide you with a return shipping address.
3.Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. A trackable shipping method is recommended.
Refund Process
•Once your return is received and inspected, we will notify you of the refund status.
•Approved refunds will be processed within 5-7 business days to the original payment method.
•Shipping fees are non-refundable, except in cases of damaged or incorrect items.
Non-Returnable Items
•Opened, used, or perishable food items.
•Clearance or final sale items.
•Gift cards or promotional items.
For any questions regarding returns, please contact us at mailto:[email protected] or 317-748-7056.