RETURNS AND REFUNDS

Return Policy

Thank you for shopping at Tropic Delights! We want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility:

• Items eligible for return include those that are damaged, defective, expired, or not as described on our website.
• Perishable goods and items purchased during a sale may not be eligible for return.

Timeline:

• Returns are accepted within 10 days of receiving your order.

Condition of Items:

• Items must be unused, unopened, and in their original packaging to be eligible for return.

Return Process:

1. Contact our customer service team at [email protected] or [email protected] to initiate the return process.
2. Fill out the return form provided by our customer service team.
3. Package the item securely and include the return form in the package.
4. Ship the item to the address provided by our customer service team.

Refund or Exchange:

• Customers will receive a refund for returned items, excluding any shipping fees, customs duties, or taxes paid.
• Alternatively, customers may opt for an exchange or store credit.

Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.

Exceptions:

• Perishable goods, items purchased during a sale, and items marked as non-returnable may not be eligible for return.

International Considerations:

• International returns may be subject to customs duties or restrictions on certain products. Customers are responsible for complying with all applicable laws and regulations.

Contact Information:

• For assistance with returns or questions about our return policy, please contact our customer service team [email protected] or [email protected].